Privacy & Terms

1. Introduction and scope

This privacy policy explains how Garden Rooms for Sale (“we”, “us”, “our”) collects, uses, shares and protects the personal information of users (“you”) of our website and related services. It applies to everyone who uses them.

2. Information we collect

• Personal information: your name, email address, phone number and delivery address.
• Order information: the building and options you choose, your delivery postcode and any access notes you give us.
• Payment information: handled by our payment provider. Card details are entered on their secure page and are never seen or stored by us.
• Communication data: records of your contact with us, including enquiries and support requests.
• Usage data: basic information about how our website is used.

We collect this when you request a quote, contact us, place an order, or visit the website.

3. How we use your information

• To process your order and arrange delivery and installation
• To answer enquiries and provide support
• To keep you updated about your order
• To improve our website and services
• To meet our legal obligations, and for fraud prevention

If you have bought from us, we may occasionally contact you about our products and offers, or invite you to take part in a customer satisfaction survey. You can ask us to stop at any time.

4. Sharing your information

We share information only with the service providers who help us run the business, such as our payment provider, our email provider and our website hosting. We may also share it where the law requires it, or to protect our rights. We do not sell your personal information.

5. How long we keep it

We keep order records for as long as we need them to fulfil the order, honour the guarantee, and meet our legal and accounting obligations. Enquiries that do not lead to an order are kept for a reasonable period and then deleted.

6. Your rights

You have the right to access, correct or delete your personal information, to object to or restrict certain processing, and to data portability where it applies. To exercise any of these, email info@gardenroomsforsale.co.uk.

7. Security

We use appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. Payments are taken on our payment provider’s own secure page, so your card details never reach this website.

8. Cookies and tracking

This website uses only the cookies it needs to work, for example to remember what is in your basket and to keep you signed in to the admin area. We do not use advertising cookies. If we add website analytics in future, we will ask for your consent first and update this policy.

9. Third-party services

We use the following services, each of which handles some of your data on our behalf:

• Worldpay to take card payments securely
• Resend to send order confirmations and reply to enquiries
• Vercel to host this website and store order records
• Google Maps to show the showroom location, and postcodes.io to check delivery postcodes

Our website may link to other sites. We are not responsible for their privacy practices, and we encourage you to read their policies.

10. International transfers

Your information may be transferred to and processed in countries other than the UK. Where that happens, we make sure appropriate safeguards are in place, as required by law.

11. Children’s privacy

Our services are not intended for children under 16, and we do not knowingly collect their personal information. If we learn that we have, we will delete it as soon as possible.

12. Changes to this policy

We may update this policy from time to time. Significant changes will be posted on this page with an updated date below.

13. Contact

Questions about this policy? Email info@gardenroomsforsale.co.uk or call 01403 458553.

Terms and conditions

Garden Rooms For Sale Ltd are retailers of ready-to-assemble garden rooms and accessories. By purchasing one of our products you (the purchaser) understand that there may be physical input required from you, or from people you instruct, to prepare the items and construct them for their intended purpose. Assembly is available on a case-by-case basis. If you have opted for assembly, it will be shown on your order form or invoice.

Prices and payment

All prices include VAT and free delivery to UK mainland addresses. Delivery elsewhere is quoted separately. At checkout you can pay in full, or pay a 25% deposit with the balance due one week before delivery. Installation, where requested, is invoiced separately and paid on completion; it is never charged through this website.

Returns, warranty and complaints

Our returns policy, timber warranty and complaints procedure are set out in full on the refunds and returns page.

Last updated: 28 September 2026.